Received a call from a customer today. The Spectrum/Time Warner Cable technician couldn’t get internet to work for my customer, who decided to upgrade from Windstream DSL internet service. This customer was on one of my prepay services, so was able to call with any issues. He handed the phone to the technician so I was able to speak with him directly. I told him it was a Linux computer and what he had to do to get a new IP address. About ten minutes later I received another call from the customer saying the Spectrum technician was unable to get internet to work and that I had to go to the location to fix the issue. I was speechless when I saw how the technician installed the device:
No Internet AFTER New Internet Setup by Spectrum
About the Author: Kirk
Working with computers since the Commodore 64. He has been working with technology support ever since his mother asked for help on the computer in the early 80's. Holding three college degrees places him far and above most in this field. Able to articulate difficult solutions so the average user can understand them, Kirk is a great fit for your technology consultant needs. Call 315-676-9096 for an appointment today.